Terms & Conditions

Definitions

"Company" refers to the company providing the service.
"Contract" refers to the agreement between the Company and the Customer regarding the provision of services.
"Customer" refers to the individual or company making online reservations for services or purchasing products.
"Service" refers to the service and/or product provided by the Company and purchased by the Customer.

Formation of Contract

The contract is formed when the Customer completes the online reservation or purchase process and pays the fee. Each contract is governed by these terms and conditions.

Prices

Unless explicitly stated, prices listed on the Company's website include all taxes and fees.

The Company reserves the right to change prices without prior notice.

Payment

The Customer shall pay the full amount through the online payment system when reserving services or purchasing products.
Payment must be completed to ensure the reservation or purchase is confirmed.

Cancellation and Refund Policy

Customers may cancel reservations and receive a full refund if cancellation is made 3 calendar days or more before the service date.
Cancellations made 1-3 days before the service date will receive a 50% refund.
Cancellations made within 24 hours of the service date are non-refundable.
Purchased products can be returned for a full refund within 7 days of receipt, provided they are unused and in their original packaging.
Certain specific services or products may have different cancellation and refund policies, which will be specified at the time of reservation or purchase.

Intellectual Property

All content on the Company's website, including but not limited to text, images, logos, and software, is the intellectual property of the Company or its licensors.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or products.

Force Majeure

The Company shall not be liable for failure to perform its contractual obligations due to force majeure events (such as natural disasters, government actions, strikes, etc.).

The Company will collect, use, and protect Customer's personal information in accordance with the Privacy Policy, which can be viewed on the Company's website.

Applicable Law and Jurisdiction

The laws of the Hong Kong Special Administrative Region govern these terms and conditions.

Any disputes arising from these terms and conditions shall be submitted to the jurisdiction of the courts of the Hong Kong Special Administrative Region.

Modification of Terms

The Company reserves the right to modify these terms and conditions without prior notice.

Entire Agreement

These terms and conditions constitute the entire agreement between the Customer and the Company regarding the services or products, superseding all prior oral or written agreements.

If you have any questions about these terms and conditions, please contact us via email at admin@coxana.com.

Final Interpretation

The Company reserves the right of final interpretation of these terms and conditions, offers, and all related matters.

In case of any discrepancies between the English and Chinese versions, the English version shall prevail.