Shipping Policy Terms and Conditions

Order Processing Time

We will process your order within 1-2 business days after receipt.

In special circumstances (such as holidays or promotional periods), processing time may be extended to 3-5 business days.

Shipping Methods and Times

We offer the following shipping options:

Local Express: 1-2 business days (SF Express)

International Shipping: 7-14 business days (depending on destination) (HK Post Office)

The delivery time may vary due to shipping carriers, weather conditions, or other uncontrollable factors.

Shipping Fee Calculation

Shipping fees are calculated based on the delivery address, package weight, and chosen shipping method. All shipping fees will be borne by the customer.

Orders over a specified amount qualify for free local standard shipping.

Packaging

We will properly package all items to ensure safe transportation.

For special packaging services (such as gift wrapping), please note it when placing your order. Additional fees may apply.

Shipping Insurance

All orders include basic shipping insurance.

Customers may choose to purchase additional shipping insurance, with the cost shown at checkout.

Delivery Address

Customers are responsible for providing accurate and complete delivery addresses.

Additional shipping fees or returned packages due to incorrect or incomplete addresses will be the customer's responsibility.

Order Tracking

We will provide a tracking number for each order.

Customers can check the order status through our website or the shipping carrier's website.

Failed Deliveries

If a package cannot be delivered, we will attempt to contact you to confirm the correct address.

If a package is returned, the customer will be responsible for the cost of re-shipping.

Receipt of Goods

Customers are responsible for inspecting packages for obvious damage upon receipt.

If obvious damage is found, please notify the delivery person immediately and contact our customer service.

Delays or Lost Packages

In case of significant delays or lost packages, we will assist customers in filing claims with the shipping carrier.

Claim results will depend on the shipping carrier's investigation.

International Shipping

International orders may be subject to additional customs duties or taxes, which are the customer's responsibility.

We are not responsible for delays caused by customs inspections.

Return Shipping Fees

We will cover the shipping fees for returns due to product quality issues.

Customers are responsible for return shipping fees for personal reasons.

Special Circumstances

Shipping times may be affected by force majeure events (such as natural disasters, pandemics, etc.).

We will promptly notify customers of any special circumstances that may affect shipping.

Policy Modifications

We reserve the right to modify this shipping policy at any time.

Any modifications will be posted on the website and will take effect immediately upon posting.

If you have any questions about our shipping policy, please contact us:

Email: admin@coxana.com

Phone: +852 6235 7996

Final Interpretation

Our company reserves the right to the final interpretation of this shipping policy.

In case of any discrepancies between the English and Chinese versions, the English version shall prevail.